FAQs
Answers about choosing and caring for FlowFlow products, US shipping, returns, and support.
Choosing a FlowFlow product
How do Pépite, Mousse, and Plume differ?
Pépite combines suction, vibration, and warmth. Mousse adds a microcurrent mode to suction, vibration, and warmth. Plume has two vibration zones and warmth. Choose by the features and format you prefer.
Which FlowFlow product should I choose first?
If you want suction and vibration, compare Pépite and Mousse. If you want two vibration zones, look at Plume. Mousse is the option with a microcurrent mode. There is no one-size-fits-all choice; start with the functions you feel most comfortable exploring.
What does “warming” mean on these products?
Each product includes a heating function. Plume’s manual identifies a heating zone of 100–109°F. Check the individual product page and manual for the location and controls of the warming function on your device.
Does Mousse have a microcurrent mode?
Yes. The Mousse manual lists seven microcurrent modes, along with ten suction modes, ten vibration modes, and a heating function. Follow the Mousse manual for its controls, precautions, and intended use.
What materials are the devices made from?
The three product manuals list body-safe silicone and ABS. Each product is white. See the individual product page for photos and specifications.
How long does the battery last?
The manuals list an operating time of approximately 60 minutes for Pépite, Mousse, and Plume. Actual run time can vary with the settings and use.
What comes in the box?
The manuals list the device, a storage pouch, a USB charging cable, and a user manual for each of the three products. Your 28-Day Journal is digital: the download links arrive with your order confirmation.
Using and caring for your device
Where can I find the controls and safety instructions for my model?
Use the printed manual included with your device. If you need help identifying a control or using a function, contact our US support team at info@flowflowusa.com and tell us which model you own.
Can I use the device on irritated skin?
No. The manuals say not to use the device on irritated or injured skin. Stop immediately if discomfort or irritation occurs and consult a healthcare professional if necessary.
Who are FlowFlow devices for?
The product manuals state that the devices are for adults aged 18 and over. Read the safety instructions for your specific model before use.
How should I begin using a new device?
Fully charge it before first use. Start at a low or moderate intensity to find a comfortable setting, as recommended in the manuals. Stop using it if you experience discomfort or irritation.
How do I charge my device?
Use the charging cable supplied with your device. Plume uses magnetic USB charging; the Pépite and Mousse manuals describe USB charging via a DC port. The indicator flashes during charging and stops flashing when fully charged. Do not use the device while it is charging.
Are FlowFlow devices waterproof?
All three manuals list an IPX6 water-resistance rating. They also instruct you not to fully immerse the device in water. Follow that care instruction even though the device is water resistant.
How do I clean and store my device?
Clean it before and after each use with warm water and mild soap. Do not fully immerse it. Dry it thoroughly before storing it in a clean, dry place.
US orders and support
Where do I buy for delivery in the United States?
Shop the US store at flowflowusa.com/collections/shop. Prices, checkout, shipping, returns, and customer support on this site apply to US-store purchases.
How much is shipping?
Shipping options and charges are shown at checkout before you place your order. Orders above the store’s free-shipping threshold ship free; check the current offer and checkout for the amount that applies to your order.
When will my order arrive?
Most orders arrive in approximately 3–5 business days, depending on your location and carrier conditions. You will receive tracking information after your order ships.
Is the packaging discreet?
Yes. The US shipping page says orders are sent in plain outer packaging without an indication of the contents.
Can I change or cancel my order?
Email info@flowflowusa.com as soon as possible with your order number. We will try to help, but a change or cancellation cannot be guaranteed once fulfillment or shipping has begun.
Can I return an unopened product?
You can request a standard return within 30 days of delivery if the product is unused, unopened, and in its original factory-sealed packaging with all seals intact. Contact info@flowflowusa.com before sending anything back. See the US Refund Policy for full conditions.
Can I return a product after opening it?
Opened or used intimate wellness products, including products with a broken or removed factory, hygiene, or protective seal, are not eligible for a standard change-of-mind return. This does not remove rights for a defective, damaged, or incorrectly supplied product. See the US Refund Policy.
What if my order arrives damaged, defective, or incorrect?
Contact info@flowflowusa.com as soon as reasonably possible with your order number and a description of the issue. The US policy recommends contacting us within seven days for delivery-related issues so we can investigate promptly.
What warranty applies to US purchases?
FlowFlow devices purchased directly from the US store are covered by a two-year limited warranty for qualifying defects in materials and workmanship under normal use. Coverage and exclusions are explained in the US Refund Policy. For a claim, email info@flowflowusa.com with proof of purchase.
Do you offer direct exchanges?
The US store does not currently offer direct exchanges for ordinary change-of-mind returns. If an unopened product is eligible, you can return it under the US Refund Policy and place a separate order.
How do I contact the US support team?
Email info@flowflowusa.com or use the contact page. Include your order number when your question concerns an order.
Can't find an answer?
Contact our customer support through the contact page and our team will get back to you as soon as possible.