Shipping policy

Shipping Policy

Where we ship
FlowFlow currently ships to addresses within the United States. Available delivery options and final shipping charges are shown at checkout.

Processing time
Orders are typically processed within 1–2 business days, excluding weekends and public holidays. During launches, promotions, or unusually high order volume, processing may take longer. You will receive an email with tracking information after your order ships.

Shipping rates and delivery estimates
Standard Shipping is $5.99 for orders under $40. Orders of $40 or more qualify for free Standard Shipping. Standard delivery is estimated at 3–5 business days after the order has been processed and handed to the carrier.

Delivery dates are estimates and are not guaranteed. Weather, carrier disruptions, address issues, and other circumstances outside our control may cause delays.

Discreet packaging
Your privacy matters to us. FlowFlow orders are shipped in plain, unbranded outer packaging that does not describe the contents. The exterior includes only the information required for delivery, such as the recipient, return address, carrier label, and legally required markings.

Order changes and address accuracy
Please review your shipping address carefully before placing an order. If you need to change or cancel an order, contact info@flowflowusa.com as soon as possible. We can only make changes before fulfillment begins. FlowFlow is not responsible for delays or losses caused by an incorrect or incomplete address supplied at checkout.

Tracking and delivery
Tracking information is sent by email when available. Carrier scans can take time to update. If tracking shows delivery but you cannot locate the package, check the delivery area, ask household members or neighbors, and contact the carrier. You may also email us at info@flowflowusa.com with your order number so we can help review the situation.

Damaged, lost, or incorrect shipments
If your order arrives damaged or incorrect, contact info@flowflowusa.com promptly with your order number and clear photos of the package and item when available. If tracking has not updated for an extended period or the carrier confirms that a shipment is lost, contact us so we can review the available options.

Returns
Shipping a product back requires prior authorization. Eligibility and instructions are explained in our Return & Refund Policy. Opened intimate wellness products cannot be returned for hygiene and safety reasons unless they are defective, damaged on arrival, or incorrect.

Questions
For shipping questions, email info@flowflowusa.com.

Last updated: September 20, 2026.